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April 21, 2020FAQs
December 15, 2020 2021-09-15 17:30FAQs
Products
Are the products authentic?
All products are 100% authentic and have KFDA. We sell only products that are produced in Korean factories.
What is the expiry of the products?
Most of our products will be delivered within a minimum 1 year remaining shelf life with some exceptions where we will either inform about the expiry date on the product online or contact the customer before shipment. You can also find the expiry date on the package of the product you purchase.
Orders
How can I place an order?
Can I change my order?
Prices
What currency are your prices in?
Can I change my order?
Delivery
How long does it take to get my product?
After we check your payment, your order will be dispatched within 2 business days. If you order a product that is out of stock, the dispatch may be extended by another 2 days.
Which countries do you ship to?
Which courier company do you use to ship the order?
We ship orders by courier and postal services. Delivery times depend on the delivery method and the country:
- DHL – from 2 working days;
- EMS – from 4 working days.
How much does the delivery cost?
Shipping costs depend on the weight and volume of products, as well as the destination country. After you have placed your order, we will calculate and send you an invoice including delivery charge.
How can I track my order?
The same day we ship your order, you will receive a tracking number enabling you to follow your consignment online from departure of our warehouse till arrival at your desired destination.